Terms of Service

1. Acceptance of Terms

By accessing or using Outcomify ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, you may not access the Service.

2. Description of Service

Outcomify is a cloud-based software service that helps product teams create, manage, and collaborate on Opportunity Solution Trees. The Service includes web applications, APIs, AI-assisted features, and related functionality.

3. Account Registration

To use certain features of the Service, you must register for an account. You agree to:

Provide accurate, current, and complete information
Maintain and promptly update your account information
Maintain the security of your password and account
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized use

4. Acceptable Use

You agree not to use the Service to:

Violate any applicable laws or regulations
Infringe on intellectual property rights of others
Transmit harmful code, viruses, or malicious content
Attempt to gain unauthorized access to our systems
Interfere with or disrupt the Service
Collect user data without consent
Use the Service for any illegal or unauthorized purpose

5. Your Content and Intellectual Property

Our property

The Service and its original content, features, and functionality are owned by Outcomify and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Your Content

Ownership and licence. You retain ownership of the content you create or upload, including evidence, files, and attachments ("Your Content"). You grant us a worldwide, non-exclusive licence to host, store, copy, process, transmit, and display Your Content, and to make it available to our sub-processors (including cloud infrastructure and AI/model providers), solely to operate, secure, provide, and improve the Service for you as described in our Privacy Policy.

No training on, or sale of, Your Content. We will not sell Your Content, and we will not use Your Content—nor permit our AI sub-processors to use it—to train foundation or general-purpose AI models. Except for the aggregated and de-identified data described below, we will not disclose Your Content, or any output attributable to you, to other customers.

Aggregated and de-identified data. We may create, own, and use data and insights that are aggregated across a sufficient number of customers and de-identified, so that they do not identify you, your organization, or any individual and do not reveal your confidential content. This includes benchmarks, trends, statistics, templates, and best-practice or "playbook" materials derived from use of the Service, which we may use for any purpose, including to operate, improve, develop, and market our products and to produce educational or commercial content. This right survives termination.

Your responsibility and warranties. You are solely responsible for Your Content. You represent and warrant that (a) you own or have obtained all rights, licences, permissions, and consents necessary to upload Your Content and grant the licence above, and (b) Your Content, and our processing of it as permitted here, does not infringe or misappropriate any third-party right (including intellectual property, privacy, or confidentiality) or violate any law.

Personal data. Where Your Content includes personal data about other people (for example, customers, interviewees, or survey respondents), you act as the controller and we act as your processor. You represent and warrant that you have a valid lawful basis and have given all notices and obtained all consents required to collect that data, upload it to the Service, and have it processed as described in our Privacy Policy and Data Processing Agreement—including processing by AI/model sub-processors. You are responsible for responding to data-subject requests relating to Your Content; tools such as the per-source "exclude from AI" setting are provided to help you meet your obligations, but using them is your responsibility. Our processing of personal data on your behalf is governed by the Data Processing Agreement, which forms part of these Terms.

Prohibited content. You must not upload content you are not authorized to share, or that is unlawful, infringing, or malicious. You should not upload special categories of personal data (for example, health data or government identifiers) or payment-card data unless expressly supported.

Removal. We may remove or disable access to any Content we reasonably believe violates these Terms or the law, or in response to a valid legal request, and may act under Section 7 (Eligibility, Suspension and Termination).

No monitoring. We do not pre-screen or monitor Your Content and are not responsible for it. You are responsible for keeping your own copies; the Service is not a backup service.

6. Subscription and Payments

Some features of the Service require a paid subscription. By subscribing, you agree to:

Pay all applicable fees for your chosen plan
Automatic renewal unless cancelled before the renewal date
Provide valid payment information

Refunds are available within 30 days of your first payment. After this period, payments are non-refundable, except as expressly provided in these Terms.

For an increase in your recurring fees, we will give at least 30 days notice, and the increase will apply only to renewals after the notice period. You may cancel before the increase takes effect and will not be charged the higher rate.

7. Eligibility, Suspension and Termination

7.1 Eligibility and refusal of service. You must be at least 16 years old and able to form a binding contract to use the Service. We may refuse, decline, or discontinue the Service to any person or organization, and reject or cancel any registration, at our discretion for any lawful reason. You may not use the Service if you are subject to applicable sanctions or export-control restrictions, or located in an embargoed territory.

7.2 Suspension. We may suspend your access to the Service (in whole or in part) immediately where we reasonably believe it necessary to (a) protect the Service, our systems, or other users; (b) investigate a suspected breach of these Terms or suspected fraudulent, abusive, or unlawful activity; or (c) address overdue fees. We will restore access once the issue is resolved, or proceed to terminate under Section 7.3. Suspension alone does not entitle you to a refund.

7.3 Termination by us. (a) For cause. We may terminate these Terms and your account immediately, with or without notice, if you materially breach these Terms (including the Acceptable Use terms), fail to pay fees when due, or engage in suspected fraudulent, abusive, or unlawful activity. No refund is due on termination for cause. (b) For convenience. We may terminate for any other reason on at least 30 days notice, in which case we will, at our option, provide a service credit or a pro-rata refund of prepaid, unused fees.

7.4 Termination by you. You may stop using the Service and cancel your subscription at any time as described in Section 6.

7.5 Effect of termination; your data. On termination your right to use the Service ends. Unless we terminate for serious abuse or must act sooner by law, we will make your data available for export for 30 days after termination, after which we may delete it in the ordinary course, subject to the retention and deletion terms in our Privacy Policy. Provisions that by their nature should survive (including ownership, disclaimers, limitation of liability, and indemnity) survive termination.

8. Changes to the Service

We may add, change, suspend, or discontinue any part of the Service at any time. We may modify, remove, or replace individual features—including where a feature depends on a third party, or must change for security, legal, or technical reasons—without notice and without refund or liability, so long as the Service as a whole remains materially functional for your plan.

Only if we discontinue the Service as a whole, or permanently remove the core functionality of your paid plan without offering a materially equivalent replacement, we will give reasonable prior notice where practicable, and—as your sole and exclusive remedy—you may cancel, and we will at our option provide a service credit or a pro-rata refund of fees you prepaid for the unused remainder of your then-current term.

Features labelled beta, preview, or experimental may change or be withdrawn at any time with no notice, refund, or liability. If you are a business customer (not a consumer), a pro-rata refund under this section is at our discretion and cancellation is your sole remedy.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

10. Limitation of Liability

IN NO EVENT SHALL OUTCOMIFY, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY.

11. Indemnification

You agree to defend, indemnify, and hold harmless Outcomify and its licensees and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses arising from or related to (a) Your Content; (b) your use of and access to the Service; or (c) your violation of these Terms or of any law or third-party right.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in the Netherlands. Nothing in these Terms deprives a consumer of the protection of mandatory provisions of the law of their country of residence.

13. Changes to These Terms

We may modify these Terms from time to time. If we make a material change, we will give you at least 30 days notice before it takes effect, by email to your account address and/or an in-product notice, and we will update the "Last updated" date above. Changes required by law or to address a security risk may take effect immediately.

If you do not agree to a change, you may cancel and stop using the Service before it takes effect. Your continued use of the Service after a change takes effect constitutes acceptance, and we may require you to re-accept these Terms before continuing. Except where the law requires otherwise, cancellation is your sole and exclusive remedy for a change to these Terms, and no refund is due for changes to the Terms themselves (fee increases are handled under Section 6).

14. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

15. Contact Us

If you have questions about these Terms, please contact us at:

Email: legal@outcomify.com